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ONE-KEY™ is so much more than a tool tracking smartphone app. As an agile software development team, continuous improvement is an integral part of our DNA. We’re constantly going back to the drawing board, developing new features (and improving old ones) to make your life a little easier, and cooking up new integrations to make your teams’ software interoperable.
As we release new features, we do our best to communicate them, and provide support documentation; however, when you start using the app, you might not know where to begin—what features exist, what specifically to search for in the app or on our support website.
In this article, therefore, we’d like to highlight some of the common trends our support team encounters with One-Key users:
Our support team gets feedback from One-Key users, and common themes come up in app store reviews, regarding functionality that, more often than not, actually already exists in the app today.
Here are the features we’ll be discussing below:
Now, let’s dive a little deeper into each of these categories!
A great feature of One-Key compatible smart tools is being able to leverage our community Bluetooth® tracking network, the largest in the industry, to get item location updates, as well as being able to lock out tools (see tool security for Android; see tool security for iOS) that have been stolen, rendering them utterly useless to thieves.
These features have helped some One-Key users coordinate with local law enforcement to retrieve full vanloads of expensive inventory. In some cases, where users have locked out their stolen tools, the thieves, assuming the nonoperational tools were broken, not a security precaution, have sent the tools they’ve stolen into a Milwaukee Tool authorized service center and sealed their own fate. When this happens, service reps will contact the original owner on file and inquire whether their tool was stolen or whether they had sold the tool and forgotten to unlock it, often resolving in rightful owners getting their tools back.
These are a couple positive experiences of One-Key working as it should. However, too frequent are the negative experiences some One-Key compatible tool owners have encountered based on a misconception. Let’s explain that misconception.
In order to track your One-Key compatible tools and receive location updates on them, you need to do a couple important things straight away:
One-Key, as we’ll discuss in the next related section, is often most associated with tool tracking, though there is a lot more than just tool locating to the app. For one, did you know that there is a lot of data and reporting functionality available to you? Reporting can provide invaluable information to stakeholders and customers alike, and keep everyone that needs to be in the loop. Most full suite construction software platforms charge an arm and a leg for such functionality. In One-Key, we offer (free of charge) a full reporting suite, regularly improve existing reporting functionality, and are actively building out additional types of reports you can run.
Reports that exist:
One-Key is often viewed primarily as a smartphone app to help keep track of individual items in your tool inventory, but in fact just as the job of an inventory manager is a big one, One-Key supports these roles through wide-ranging inventory management features convenient to wherever you are—in the back office or tool crib, in the van, or on the job:
A lot of tool managers work collaboratively and end up paying thousands of dollars in yearly licensing fees for the whole team. With feedback from enterprise One-Key users and after seeing what was currently available in the marketplace, we launched multi-user functionality last June, a much-anticipated feature that lets multiple team members work within one account, and smooth operations through increased transparency and inventory visibility.
You can invite a team member to join your One-Key account to make managing your tool inventory a team effort. You’ll be able to set their level of access (from as complete control as an admin, to as partitioned to just being able to work on specific jobsites or view-only permissions); or if you want to decide precisely what a team member has access to, you can take one of the presets and customize it.
Additional multi-user support documentation:
Some of our One-Key users run into some problems when trying to invite a team member to join their account.
Here’s an important note to keep in mind to avoid similar problems: As an admin on the One-Key account, you must invite your team members to join your account. A common misconception occurs when team members preemptively make their own One-Key user accounts, thinking this is the first step to joining an admin’s multi-user account.
When this happens, these users (as well as the admin attempting to send them an invitation to their own account) will run into some problems. Why? When you make a new One-Key account from scratch, you by default will be the admin on that account. When an admin then attempts to send you an invitation to join their account, they will get an error message from the system, essentially indicating that the email they’re trying to invite is already connected to another account. If you’ve preemptively made a One-Key account and want to use the same email address to join your team member’s multi-user account, you’ll need to change the email address you currently have associated with your existing One-Key account.
To avoid this, we recommend waiting for your admin to initiate a multi-user invitation. In this link, you will be sent to an account creation page that looks similar to creating a solo One-Key account but is linked to your admin’s account; once you create your account using this link, you’ll be directed to a page where you will be able to accept or deny the request.
There are a number of frequently asked questions, misconceptions, and common support problems pertaining to the One-Key app.
We’ve picked one from each category that cover the most common themes related to One-Key support.
Let’s unpack these.
A common question about Milwaukee® Tool batteries is whether you can track batteries, likely due to a wireless symbol resembling the one that appears in the One-Key logo appearing on the bottom of Milwaukee® M18™ batteries.
Yes and no. There is currently a single Milwaukee® Tool battery that has a Bluetooth® module built into it and CAN be added to inventory and tracked.
Belonging to the MX FUEL™ battery line, the REDLITHIUM™ XC406 Battery Pack (MXFXC406) is trackable in One-Key, while the smaller CP203 Battery Pack CANNOT be tracked by default.
Currently, M18™ and M12™ batteries do not have a Bluetooth® module and CANNOT be tracked by default.
If keeping track of your batteries is important to you, we recommend attaching a TICK™ tool and equipment trackers, which can be purchased in bulk and provide location updates for the items they’re attached to. If in-network location updates aren’t a must-have for your batteries, you can attach asset ID tags, which can be scanned when your items leave or arrive at their destination and which will provide a location update with every scan. You can also send your batteries in a tool kit inventory that can be manually verified once it arrives at its destination.
A common misconception with regards to One-Key tracking functionality is conflating Bluetooth® tracking with GPS tracking.
To quickly unpack this misconception: If you’re looking for a missing item, you won’t be able to get a turn-by-turn roadmap to your tool’s precise location, though we’ve added a tool proximity tool (see on Android; see on iOS) to better pinpoint your item’s location within the vicinity (within 100-ft).
Rather, each time your item comes within range of a device that has One-Key installed, the app will send a location update.
To improve Bluetooth® range, there are a couple of important things you’ll want to ensure you’re doing:
Milwaukee® Tool is a global power tool leader, and support is handled differently depending on where you’re located.
The One-Key team, as well as our support team, is located in America. Therefore, if you navigate to the One-Key site from your region’s Milwaukee Tool homepage, you’ll likely be redirected to MilwaukeeTool.com, the North American Milwaukee Tool website. To expedite One-Key related support concerns and get directed to the appropriate team within your region, we recommend indicating in your support ticket or chat box inquiry the country you’re in as well as your language.
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